An Open Letter to Panera Bread
Dear Panera Bread,
Today I dined at one of your mid-west locations for lunch. My overall experience was good, but there were a few things that just flat-out annoyed me. My experience in your restaurant struck me as worth commenting on and I would like to share my opinions with you.

The Parking Lot: My first experience with visiting your location. I was seriously pissed-off by the fact that every parking spot was taken. Typically that is not a problem because it means your restaurant is popular and people come and go; wait a few seconds and something opens up. But for Panera, people come but they don’t go. There are probably 35 parking spots around the building and not a one of them was available. I ended up having to park a couple hundred yards away and walking over across four lanes of traffic for my lunch. I think that Panera should designate a majority of the parking spots around the building as “30 minute spots”. People wanting to stay around longer can park out in the back 40.
Menu Esthetics: It was time for me to pick something from your menu. How the hell can I tell what my options are? I’m sure at all of your items are wonderful, but I’ll never know cause I don’t have 30 minutes to read every item on the menu. I know of one thing that I enjoy, Sierra Turkey Sandwich, so I get it every time. God help me if you ever run out one day! I recommend that you have some pictures of your foods. I know that your stores are trying to be more sophisticated than McDonalds, but at least there I can easily see all my options in picture form and quickly make a selection.
Friendly Staff: On a positive note, the Panera Bread staff was friendly, helpful and courteous. They took my order quickly and efficiently. They looked me in the eye and smiled. They moved quickly to get my order right. Stephanie, the woman that took my order was quite cute too. My eyes lingered too long on her ample cleavage as she keyed in my order (I see leering as a perk of the whole restaurant experience). I was highly pleased with the entire staff today. Good job there.
Table Layout: Uh OH! We’re back to things that annoy me. Talk about a pain in the ass to get to an open table. “Oh I see one, in the back corner, around that weirdly placed half partition wall in the middle of the room, around the mothers group, past the unemployed loiterers, all the way back to the table for two that is only large enough to seat one and a half. The Olsen Twins might be able to both fit comfortably. Take a tip from the Airline industry, remove one group a tables and give everyone else just an extra bit of space to sit down.
Food Quality: Back to the positive. I have to admit, the Sierra Turkey Sandwich I had was really good. It was fresh and full of flavor. Some of you might say you are crazy for paying almost $7.00 for a Turkey sandwich that you can make at home. Well, I can’t make this sandwich at home. The Asiago cheese focaccia bread they use isn’t something I’ve seen in stores. Asiago actually means “average bread with cheese”. That weird looking lettuce type stuff you can find in stores.
They grow that stuff on a special island somewhere in the Pacific. That spicy mayonnaise sauce…. YUM!!! I’ve tried to recreate that sauce at home, but I just either end up making a mess or I end up almost burning my tongue off. All-in-all, good food. Keep up the good work there.
Loitering Trolls: It is one thing to have an inviting environment. It is another to have people basically living in your restaurant. I think you need to employ a two hour time limit. If you can’t eat and be comfortable and doo what you need to in 120 minutes, you need to go somewhere else, like a library. Kick out the unemployed loitering trolls that are avoiding the emptiness of their undersize single-occupancy studio apartments to sponging off the free Wi-Fi to play WoW and update their Facebook accounts. Get a real job or go hang out at a bar. Panera Bread: Server alcohol and the Trolls can stay.
Wi-Fi / Power Plugs: I like the fact that you have free Wi-Fi service for your customer and I like the open power outlets spread out around the restaurant. But, I feel that you should only provide one or the other, but not both. The combination of free electricity and a free open and anonymous internet connection in a public location is just asking for bad news. Free Wi-Fi and no electricity is great. They stay long enough to do what they need to do, but they can only stay as long as their batteries hold out. Free electricity and no Wi-Fi is great too. Customers stay long enough to do what they need to do, but then they get bored without the internet and leave.
Panera Bread, please consider my requests and suggestions. I will continue to patron your restaurants, but I think you can do better. Aww crap… After three hours of sitting here, my battery is about to die and I have to walk all the back out to my car to get my power cord. Besides, I need to make 70th level and update my Twitter status.
Sincerely,
DaVe from FupDuckTV.com
Mississippi Brewing Company, Utica, NY
As some of our readers may already know, I am a HUGE Star Wars fan. I saw the original movie, Star Wars: A New Hope, in the theater back in 1976. I was barely 3 years old, but I still remember everything about that day. The movie didn’t really “change my life” (not much to “change” when you are only three), but it sure set the course for alot of it.
Fanboys are the super-geeks and uber-nerds. The term “Fanboy” is considered to be fairly derogatory even among other more less-passionate fans. Fanboys memorizes every line, every scene, every character and every fact about the movie. They even dress-up (CosPlay) like the characters. Often Fanboys will sacrifice other aspects of their life to pursue their passion: relationships, personal hygiene, sunlight, social acceptance, and the list goes on and on.
The movie was amazing! I had the pleasure of meeting the Writer,
Midd13m4n must not go shopping at big box stores by himself anymore. I wrote about this last year: 

Well Kari… First off, thank you for your question. I had not received any new “Ask DaVe” questions in a while and it was refreshing to get a new question. Please keep them coming.
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